Refund & Cancellation Policy

Refund & Cancellation Policy

At SuryaCottans, we process and dispatch orders immediately to ensure fast delivery. Please read our policy carefully before placing your order.

1. No Cancellation Policy

Once an order is placed, it cannot be cancelled. We begin processing your order immediately after confirmation, and our team starts packing and dispatching right away.

We kindly request all customers to review their order carefully — including product, size, quantity, and delivery address — before confirming the purchase. Once the order is confirmed, cancellation is not possible under any circumstances.

2. Why No Cancellation?

We follow a quick-dispatch model to ensure you receive your order as fast as possible. Since our team begins processing immediately:

• Products are packed and prepared for shipping within minutes of order confirmation.
• Shipping labels are generated and assigned to delivery partners instantly.
• Reversing this process causes delays and affects other customers' orders.

This policy allows us to maintain our commitment to fast and reliable delivery for all our customers.

3. Returns — Only for Damaged or Wrong Products

We accept returns only if the mistake is on our side. Returns are accepted in the following cases:

• You received a damaged or defective product.
• You received the wrong product (different from what you ordered).

Note: If the mistake is on the customer's side (e.g., wrong size selection, change of mind, "I don't like it"), returns are strictly not accepted. Please check our size guide carefully before ordering.

4. How to Request a Return

If you received a damaged or wrong product, follow these steps:

• Contact us within 3 days of receiving the order.
• Send us a message on WhatsApp (+91 80726 54677) with your Order ID.
• Share clear photos/video of the product showing the damage or wrong item.
• Our team will verify and approve the return within 24 hours.

Important: Without photo/video proof provided within 3 days, return requests will not be processed.

5. Return Conditions

To be eligible for a return, the following conditions must be met:

• The item must be unworn, unwashed, and in its original condition.
• All original tags and packaging must be intact.
• Return must be initiated within 3 days of delivery.
• Items altered, customized, or damaged by the customer are not eligible.

6. Non-Returnable Items

The following items cannot be returned under any circumstances:

• Items with removed or missing tags.
• Products purchased during clearance sales or marked as "Final Sale".
• Innerwear and undergarments (for hygiene reasons).
• Products that have been worn, washed, or altered.

7. Refunds

Refunds are only applicable for approved returns (damaged/wrong products):

• Once the returned item is received and inspected, we will notify you within 24 hours.
• If approved, refunds are processed to the original payment method within 3–5 business days.
• For COD orders, refunds will be credited to your bank account (UPI/NEFT).
• Shipping charges are non-refundable.

8. Contact Us

For any queries regarding returns or refunds, reach out to us:

• WhatsApp: +91 80726 54677
• Email: Suryacotton.sales@gmail.com
• Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM